Returns & Exchanges

Need to return an item? We're sorry to hear that!

We accept returns for exchange or refund within 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• -without showing signs of wear or damage in any way 

• -within 14 calendar days of the delivery date (after 14 days no returns are allowed) 

• -must not be a special order or a custom order - we're sorry, we cannot accept returns on custom items.


If an item is received damaged or is incorrectly shipped by us please contact us immediately for an exchange or refund.

Refunds are contingent upon inspection of item(s) once we receive it. 
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged.

www.desden.com

7600 Renwick Dr
Houston, TX 77081
713-660-1000
sales@desden.com